Management

Out Honor the Staff
A survey done by George Mason University in the 50s, 60s, 70s, and 80s and probably in the 90s as well, asks workers, "What motivates you?" The results did not vary throughout the 40 or 50 year period of time...

Top Ten Ways to Communicate At Work Effectively
Whenever I ask people in a work setting, "What would improve work, profits and customer service the most where you work?" the answer is almost always "Better communication!"

Strategic Checklists
Ive been through a couple of checklists in the past few days, and its reaffirmed my faith in their effectiveness as a communication tool...

Learn To Manage People
If you are a manager you are by definition dealing with people. You are managing them. As such, to be successful you must be able to build up a rapport with those you are managing....

Managing Praise and Criticism
When managing a group of people there are times when you should give praise and times when you must hand out criticism. How and where is the balance to be struck?

Are you measuring something meaningful
How to avoid inert measures that anaesthetise your performance management.

Why Good PR Warrants Your Attention
Why Good PR Warrants Your Attention It may come as a surprise but your public relations effort must involve more than special events brochures and press releases if you really want to get your moneys worth.

Ten Qualities Of A Great Leader Plus 1
Disrespect insubordination noncompliance just plain defiant attitudes have become the earmarks of many organizations and are the chief enemies of orderly function. Leadership has the responsibility to begin the remedial process - character is the key. This article explores the beginnings of greatness in any leader at any level.

4 Simple Steps to Successful Delegation
Need some help overcoming delegation phobia? To ensure successful delegation all you have to do is follow the 4 very simple steps outlined in this article.

11 Secrets to Leadership in Sales
This article will show you eleven key areas of leadership and ask yourself how you do on each of these items. Find areas where you can make improvements and chart your course to work on improving what you do each day; incremental improvements each day become exponential over time.

Youre In Charge Now What
For years now you have been waiting patiently for that first opportunity to be put in charge of a group and show what you can do. It has finally happened. You are giddy with excitement and your head is full of ideas. You cant wait to implement create change and leave your mark. Before you charge up the hill possibly leaving everybody else behind theres something that you really need to handle first.

Lone Wolf Lead Wolf
This article describes the evolution of leadership across the past three decades. It focuses on realistic leadership skills rather than academic theory outlining five principles for success.

Recruitment and Retention is Employer of Choice
Problems with staffing and retention may not be due to bad hires or a low unemployment rate. In fact they may be related to poor management insight by not recognizing your employees as a core competency in your business strategy.

Mentoring and Storytelling as Training Techniques
Organizations are made up of a group of people brought together for a common purpose. Therefore organizations are socially constructed realities. They exist in the minds of its members. Knowledge is a key asset that allows organizations to compete in the marketplace. Knowledge only exists in the minds of the people in the organization and built up over time through relationships. How is this knowledge transferred to other people in the organization

The PESOS Model
In preparing for the training experience trainers should prepare the environment for effective learning transfer. Trainers should take into consideration three categories of factors in preparing the training environment: physical social and psychological.

The KASH Model
The KASH Model consists of four phases: knowledge of a better way, attitude, skillful application of the new knowledge, and habit.

Improved Productivity By Telecommuting
Working away from company premises via computer and phone links is a rapidly developing trend. Business Week reports 200 U.S. firms experimenting with the process and more than thirty already operating formal programs.

What Every Employer Should Know When They Can No Longer Offer Health Insurance Coverage
A non-insurance solution might just be the answer for the 70 of small businesses in the U.S. that can no longer provide health insurance benefits.

Customer Service and The Human Experience
Historically customer service was delivered over the phone or in person. Customers didnt have many choices and switching to competitors was cumbersome. Today these methods are but two of the many possible touch points of entry for any given interaction.

Cognitive Development
Employees have been said that they are the key people to making an organization run and achieve its goals. The employees are the organizations most valuable asset. It seems only logical to allow employees to participate in programs that allow them to use their skills to the fullest. There have been many studies showing that web-based training is not useful for developing complex decision making skills. As Human Resources professionals the paradigm has shifted to teaching employees how to think instead of what to think.

Be The Full Jigsaw How to Solve the Leadership Jigsaw
An introduction to Alan Cutlers model of leadership best practice - The Leadership Jigsaw

The Lonely Leader
Being at the top of an organisation can be a very lonely existence - there is nobody to seek advice from or to discuss ideas with yet everybody looks to you with high expectations! Yet it does not have to be so! Leaders who would benefit from a source of professional confidential guidance should consider having a mentor

How to Organize a Seminar or an Event
If you want to know how to organize a seminar or an event youll learn the basics in this article. Such things as Establishing the theme of the event Selecting a venue Seminar Marketing and Publicity Collaboration with sponsors Managing People and working with speakers and much much more.

Nine Must Do Positioning Steps
Every professional or consultant knows that clients typically hire people they know, like and trust. But how do you build trust with strangers? As Ralph Waldo Emersons 150-year-old essay titled "Compensation" teaches, first you must give if you want to receive. The best positioning strategy for professional service firms is to build trust by giving away valuable information. Thats why professional service firm marketing works best when it demonstrates expertise by educating prospects, not asserting superiority through flashy brochures and Web sites. Based on best practices research, here are 10 must-do positioning steps every professional service firm and technology service should take.

Really Useful Time Management Tips from a Cooking Show
In life there are lessons available to use everywhere. We just have to have our eyes open to spot them. I have picked up some really useful time-management tips from watching a cooking show. Suspend your disbelief and let me explain further.

Running a Business Economically
Learn the economics involved in running a successful business. Weather it be online or face to face any business can be productive.

Business Continuity Testing
This paper describes different types of business continuity testing and the relative strengths and weaknesses. It also shows how they must be aligned to the business in order to achieve maximum benefit.

Create A Powerful Vision
Creating a vision for your business can literally pull you forward making that vision a reality!

I Cant Get No Employee Satisfaction
A cancerous growth of employee dissatisfaction can be lurking under the surface of your organisation. Find it treat and cured it with the help of online surveys.

The Problem With Grocery Store Recruiting
A recruiter for a unionized grocery chain in California is having a hard time recruiting individuals for store-level positions (i.e. service deli meat clerks grocery clerks.). This person has pretty much tried everything such as schools churches unemployment agencies referral programs and many more and is still having a hard time finding employees. The most common reason is that they have too much money to work in a grocery store.

Difference is value added
Managing diversity isnt just a moral and legal obligation it can present tangible business benefits as well. But what is diversity ?What are the benefits? How should you go about implementing a successful diversity policy - and how can external organisations help? Leading stress management guru Carole Spiers provides the answers.

Pull an elastic band too far it snaps
Resilience is the new buzzword for the process of adapting well in the face of adversity trauma tragedy threats or other stressors. But what factors help to contribute to resilience and how can you increase your resilience by managing stress effectively Leading stress management guru Carole Spiers provides the answers.

Are you being bullied
According to the results of a study presented at the annual conference of the British Psychological Society in April 2005 more than one in eight people admit to being bullied at work and ganging up against the boss - often a middle manager - is on the increase. But what are bullying behaviours and how can you tell if you yourself are being bullied? Leading stress management guru Carole Spiers provides the answers

Managing with Authority and Democracy
Managers of people have a style consciously or not which has elements of authoritarianism and democracy. The author observes how these come into play and suggests adding market realities and results into the mix as managers hone their styles.

Make flexible working patterns work for you
With the end of a job for life the ticking of the demographic time bomb and the ever-increasing pace of new technology employers are having to consider a wide range of new working patterns that take account of this rapidly changing work climate. So what is the governments position on these new ways of working; and what are the benefits and potential pitfalls for employers to avoid? Leading stress management guru Carole Spiers provides the answers.

Absent without leave managing attendance in the workplace
The transitional period of returning to work after a prolonged period of sickness absence can be daunting for the employee AND for their line manager - especially where the ill health revolved around a stress at work issue. Coming to terms with changes that have taken place during the employees absence and re-establishing team working practices will take effort and commitment from the manager and employee alike. Supportive and proactive interventions must be implemented to ensure a smooth transition back to the workplace.

All you need to know about work related stress
November 2004s publication of the Health and Safety Executives new Management Standards for work-related stress has focused the minds of many organisations on this increasingly serious workplace hazard. But what are the differences between pressure and stress What are the telltale signs and symptoms Whats the current legal position And what role should managers be playing in helping to combat work-related stress Leading stress management guru Carole Spiers provides the answers.

Things do not change We do
We live in a world of constant change and even though the vast majority of these changes are for the better change is still something that many people and therefore many organisations can find extremely difficult to deal with. Why is this and what can be done to help people embrace change rather than fearing it Leading stress management guru Carole Spiers provides the answers.

Fit for work managing attendance in the workplace
The transitional period of returning to work after a prolonged period of sickness absence can be daunting for the employee AND their line manager - especially where the ill health revolved around a stress at work issue. Coming to terms with changes that have taken place during the employees absence and re-establishing team working practices will take effort and commitment from the manager and employee alike. Supportive and proactive interventions must be implemented to ensure a smooth transition back to the workplace.

How to Create Your Designer Team
Whether you know it or not you have a team which supports your life. Learn how to design a team that puts the rocket boosters to your success.

Step by Step Guide to Employee Satisfaction Surveys
This step by step guide will help you conduct your own Employee Satisfaction Surveys that can bring many direct and indirect benefits to any organization.

Six Sigma as a Way to Develop People
Leadership qualities and Leadership skills are needed at every level in the organization. Six Sigma training and implementation from the executive level through line managers will help grow leadership in your organization and much more.

The Value of Values
At the heart of your enterprise are the values that are important to you. Fail your values and you fail your business. This article explores what values really mean.

The Chess Sets Business How much inventory to hold for an online retailer of chess sets
With online sales affected by factors such as the whims of search engines, cost of adwords, and the holiday season - what level of inventory is appropriate for a chess retailing business Using the example of retailing chess sets, we examine the factors involved inventory size